Shipping policy

Shipping Policy

Last updated: August 20, 2026

Thank you for shopping with Mbowel. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are processed after payment is confirmed. Processing time may vary depending on order volume, weekends, public holidays, product availability, and other operational circumstances. Any processing estimate shown at checkout or in your order confirmation is an estimate and is not guaranteed.

Shipping Destinations

Available shipping destinations are shown at checkout. If your destination is not available during checkout, we are currently unable to ship to that location.

Estimated Delivery Times

Where available, an estimated delivery time will be shown at checkout, in your order confirmation, or in your shipping confirmation. Delivery times are estimates and are not guaranteed. Customs inspections, carrier delays, severe weather, public holidays, and other circumstances outside our control can affect delivery.

Shipping Costs

Shipping costs, if any, are displayed during checkout before payment is completed.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number after the order has been dispatched. Tracking information can take several business days to update after shipment.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. If you need to change your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Customs, Duties, and Taxes

International orders might be subject to import duties, taxes, customs fees, or handling charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Lost, Delayed, or Damaged Packages

If your tracking information shows no movement for an extended period, or your package arrives damaged, email support@mbowel.net. Include your order number, tracking number, and photographs of any damaged packaging or products.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the shipping carrier.

Contact Us

For shipping questions, email support@mbowel.net and include your order number. We will respond as soon as reasonably possible.