Refund policy

Return and Refund Policy

Last updated: August 20, 2026

We want you to be satisfied with your Mbowel purchase. This policy explains how returns, damaged items, cancellations, and refunds are handled.

Return Window

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the product must be unused, undamaged, and returned in its original condition with all included accessories, instructions, and packaging.

Items that show signs of use, misuse, modification, accidental damage, or missing components might not be eligible for a full refund.

How to Request a Return

Before sending an item back, email support@mbowel.net.

Please include:

• Your order number
• The email address used to place the order
• The reason for the return
• Photographs or video if the product is damaged or defective

Do not send a product back without receiving return instructions from us. Returns sent without authorization might not be accepted.

Return Address

Do not send any item back before receiving return authorization. If your return is approved, we will provide the applicable return address and shipping instructions.

Return Shipping Costs

For returns caused by a change of mind, an incorrect purchase, phone incompatibility that was disclosed before purchase, or another customer-related reason, the customer is responsible for return shipping costs.

If we confirm that an item was damaged, defective, or incorrect when delivered, Mbowel will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

Original shipping charges are non-refundable unless the return is caused by our error or required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, or different from what you ordered, contact us promptly and include your order number and clear photographs or video showing the issue.

We will review the information and provide an appropriate solution, which may include troubleshooting, replacement, return, or refund.

Refunds

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. We will process an approved refund as soon as reasonably possible. Your bank or payment provider might require additional time to display the funds.

Exchanges

To request a different color or replacement, contact us before returning the original product.

Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.

Non-returnable Items

The following items may not be returned unless they arrived defective or applicable law requires otherwise:

• Gift cards
• Items marked as final sale
• Products damaged through misuse, modification, or improper handling
• Items missing original components or accessories

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after the order has entered processing or has been shipped. Shipped orders must follow the return process described above.

Contact Us

For return or refund questions, email support@mbowel.net and include your order number.